Frequently Asked Questions
Q:
Can I bring my pets’ personal bedding?
A: For sanitary
purposes we ask that you only bring a towel or T-shirt that can be
easily put in standard washing machine.
Q: Is
someone there to take care of the pets in the evenings or weekends
and on holidays when the office is closed?
A. We have staff
tending to your pet 365 days of the year. In addition the owners live
on the premises.
Q:
Can I bring toys and treats for my pet?
A: Yes, we encourage you to bring only 2 toys. Please use some discretion in selecting toys that your pet will not chew into small pieces and that can be easily washed. You may bring treats and chews such as rawhide bones. We do not consider treats as toys.
Q: Do
I need to bring my pets’ own food?
A: No, Camp
Ravenwood Kennels provides everything necessary to care for your
pet. If your pet is on a special diet that you would like to keep
them on you may bring your own food. We supply food and water bowls.
Q: Is
the kennel area heated and air conditioned?
A: Yes, we have
forced air heating systems for the winter and central air
conditioning for the summer. Your pet will stay very comfortable no
matter what the outside temperature or weather is like. In the cold
winter months we also have a radiant heated floor to help keep your
dog warm. The radiant heat is a very big help for a dog with
arthritis, hip dysphasia and geriatric dogs.
Q:
Will my pet come home with fleas?
A: No, we do not
send pets home with fleas. We treat the entire facility with a
disinfectant which also repels flea and other types of insects.
Q: My
dog may not go potty in the run area. Will this be a problem?
A: We check
every run before cleaning them several times each day. We make a
note of any dog that is not going potty in the run. After a period
of time if we see no evidence of urine or fecal, we begin rotating
your pet outside to the play area in order for your pet to go potty.
Q: I
have two or more Pets; can they share the same kennels?
A: Yes we have
extra large kennels and run areas for more than one dog. As long as
your dogs get along together, they may share the same kennel. Our
Cattery’s are large enough for up to three cats in each if you would
like to board your cats together.
Q:
What if there is an emergency medical problem?
A: We have two
veterinarian hospitals in very close proximity to our facility,
along with an emergency facility open 24 hours a day 365 day a year.
We treat every guest as we would our own pets and will assure them
the best attention available.
Q:
How do I select a good kennel for my pet?
A: Before
boarding your pet, we strongly encourage pet owners to take the time
to visit the facility. Don’t just visit the office area: insist on
seeing the actual kennel area where the pets are boarded. Are the
kennels and surrounding areas clean? Talk to the owners and staff of
the kennel. Do they appear to be knowledgeable?
Q:
What must I bring with me when checking in my pet?
(1) The most
important item would be proof of current vaccinations from your vet.
We do not accept check off type health booklets if we can not
confirm that you pet is current on all vaccinations. We will not
allow your pet to enter our boarding facilities.
Please do not use this type of communication to make or change
Reservations instead Call or office by calling 269-375-9606 Thank
You!
This mail or Fax is not available for response by employees. And is to be used for vaccination verification proof only
(2) The next
important item would be your itinerary with phone numbers. We want
to reach you should we have a question concerning the care of your
pet. We don’t care where in the world you’re going! If you will be
near a phone, we want the number! A hotel phone number, cell phone
or pager number is fine. As a last resort we will take the number of
a family member or friend, but our preference is to be able to reach
you directly.
(3) Leash and
collar for dogs and a carrier for cats or small dogs. Your dog must
be on a leash and under your control at all times. Other optional
items include: treats, toys, chews. Etc. Please do not bring food
and water bowls.
Please have a flat collar on your dog
we will ask you to bring harness back home with you.
Before-You-Enter our building for Boarding drop
off
√
Proof of Vaccinations: Have been
faxed or are with you at this time
√
Medications: Are labeled and come
with clear instructions
√
Collar: Your pet is wearing its
flat collar. (Training collars will be removed during boarding).
√
Food: If bringing food,
√
Bedding: Is clean, and easily
laundered. (No bulky,
Heavy beds accepted)
Reminders
§
Pets wait in
the car while you check in
§
Bring pet’s
belongings inside with you for the check-in